Live Stream Help Resources

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Live Stream Help Resources

We are here to help and we want you to have the best experience possible while you worship with us online. Below are some resources to help you if you are having trouble connecting to our streams.

Sunday Worship Service Links

If you experience trouble with your initial  stream preference, please try to connect using one of the other offerings.  If you are watching on a browser, please let it pick the appropriate viewing resolution by keeping it set to auto.

  • Live Stream on the Website. Click Here
  • Live Stream on Facebook. Click Here
  • Live Stream directly from Vimeo. Click Here
  • Live Stream on the FPC  App (Download from the App Store (iPhone/iPad) or Google Play (Android) from your mobile phone or tablet - search for "FPC Marietta")
  • Live Stream on YouTube Click Here

Troubleshooting Video Stream on the Website or Vimeo

1. No Audio:

Check to make sure your computer audio settings are turned up and not muted.

Check to make sure the volume is not muted on the live video (see image below)

2. No Video:

Check the LIVE button on the stream. If not glowing red, the stream has not started yet.

3. Unable to get the stream full size:

Select the full screen icon on the bottom right of the stream.

Troubleshooting the Video Stream on Facebook

1. No Audio:

Check to make sure the volume icon is not muted. Make sure there isn't an "x" next to the volume symbol on the video. If there is an "x," click the icon to restore the sound and then adjust the volume to suit your preferences.

Check to make sure sound is not muted on your device. Look at the the volume control on the taskbar or drop-down menu, or the volume icon could be in one of the bottom corners.

Check to make sure sound is not muted on your browser. Check your browser's settings under content settings.

Check to see if other apps or programs have sound.  If they do, it will likely be a Facebook issue, if not, there may be trouble with your device. Try restarting your device. If you are on a mobile device, try uninstalling and reinstalling Facebook.

App Video Stream Troubleshooting

The FPC Marietta app displays the service using Vimeo. You can use the same troubleshooting tips above. Click here.

If you have trouble downloading from the App Store, click here.

If you have trouble downloading from Google Play, click here. 

YouTube Stream Troubleshooting

YouTube has wonderful support for all video streaming issues. Please click here for detailed help.

Still having trouble?

Complete the trouble report below and one of our tech support volunteers will contact you as quickly as possible. Live phone support is available on Sunday mornings (678) 741-8560.

Live Stream Trouble Ticket

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